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Field Services Management

Workforce Management
Manage your workforce and their skills categories. History of the jobs performed. Utilization of workforce.
Accounts and Asset Base
Manage customer accounts, sites (installations) and assets (equipment) within sites. Capability of Bar coding, QR Coding and Geo tagging. Asset transfers from location to location.
Service Contracts
Manage Service Contracts. Track contract expiry, automated renewal notifications. Follow up contract creation and renewal process. Alerts and escalations.
Job Scheduling and work allocation
Specify different job categories. Scheduled (i.e. preventive maintenance) or on-demand job order creation. Define pre-requisites / safety measures. Skill based resource allocation. Job itinerary planning with route management.
Mobility for Workforce
Field service staff can efficiently manage their itineraries. Synchronizing allocated jobs to their mobile device. Complete functionality for service visit from job start to job completion. Capture images of the faulty equipment. Get customer consent by signature or QR code scanning. Time tracking of travel time and job time.
Invoicing
Maintain charge-out rates. Select multiple jobs for single invoice. Invoice customer for the services provide.
Customer Care Mobile
Customers can report issues and complaints via mobile app. Appointment bookings. Track job status. Accurate ETA of worker arrival. Real time notifications. Customer acceptance and service rating.
Complaints and Issue Tracking
Record customer complaints and issues. Convert issues and Job orders. Track issue resolution process. Alerts and escalations.
Dashboards
Manage your KPIs. improved quality of services. Efficient workforce

Industry Sectors

ICT

With our software, you can manage Hardware and equipment in multiple sites such as Data Centers, Customer locations. Monitor equipment deliveries and installations, Track onsite equipment and accessories. Reduce downtimes.

Health Care

Software to manage healthcare support equipment in hospitals, testing centers, etc. Manage service contracts. Carryout preventive and corrective maintenance. Realtime communication with your service workforce. Ensure maximum uptime for the equipment sold and maintain by you.

Utilities

Using PAPERROCKETS FSM Solution inform customers on planned shutdowns. Handle breakdown maintenance. Initiate jobs with safety procedures to ensure workforce safety. Minimize service recovery time.

Building Services

PAPERROCKETS software will help you to manage maintenance operations of air conditioning, plumbing and other equipment in homes and buildings. Onsite repairs and services. Plan service routes to minimize the travel time. Obtain Realtime feedback from the customers.

Plant and Machinery

Our FSM Software Solution for Plant and Machinery can maintain asset hierarchies. Manage spares and accessories. Schedule preventive maintenance. Convert breakdown notifications to job orders (quick convert). Skill based resource allocation.  Reduce machine downtime.

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Asset up time improved
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Travel and overtime costs down
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Customer retention increased
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PAPERROCKETS

Company with strong focus on digital transformation initiatives around the globe. We do product development and software services in multiple technology streams. Our intention is to bring digital innovation to the product and services we do with the help of AI and IoT.

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